Our Return Policy~
Please notify us immediately of any problems…. not in weeks or months or years.
The return policy is set up to handle problems with your roaster. If you receive a defective roaster or another issue comes up right away when you receive your new roaster, please contact us immediately…. not weeks, months or years down the road.
If you use it for a season and then want to return it, we will not honor that request.
The return policy is for defective or broken merchandise or if you receive it and it just wasn’t what you expected or even if you change your mind (and the product is unused). We will honor that return under our satisfaction guarantee, however you need to contact us immediately for that part of the satisfaction guarantee.
If you just changed your mind and don’t want the roaster and it is unused, you will be responsible for the return shipping cost.
We use UPS shipping and or freight shipping. If the item is damaged in shipment please request the driver stay while you open the package to verify that it is damaged. File a damage report with the driver. Please take a picture of the damage and send it to us immediately. We will then determine the next course of action which most likely will be to have you send the broken unit back and we will then send you a replacement item.
The most important thing here is to contact us right away to report the issue or damage. This will insure that you will get a replacement item as soon as possible.
You will be sent a tracking number and it is your responsibility to have someone at the receivers address to accept the package.
If you have any questions on our shipping policy, please contact us right away by email or phone.
Please contact Ken at:
Or Email :
pueblochiliroasters @ gmail.com